Home > Our Services >
UserOps for Life Sciences
PTP’s UserOps services deliver white-glove end-user IT support tailored to the complex needs of biotech and research teams. Our experienced, empathetic professionals provide fast issue resolution, in-depth environment familiarity, and proactive support—so scientists and staff can stay focused on discovery, not tech frustrations.
UserOps Results That Boost Productivity
Frictionless tools and secure AI workflows that help scientists and teams get more done, faster.
Reduction in document review time with Bedrock summarization
Secure, regulator friendly summaries improved collaboration and decision making across research teams.
View case studyProductivity increase for data scientists with SageMaker
Version controlled, collaborative environments with secure access and standardized kernels improved daily workflows.
View case studyReduction in dataset search time for clinical trial design
Bedrock Agents accelerated protocol development and automated dataset discovery for trial teams.
View case study
Why Life Sciences Companies Choose PTP
We deliver managed IT services for life sciences that accelerate productivity, protect sensitive research data, and ensure compliance with HIPAA, GxP, and FDA standards. Whether you're running a biotech startup, CRO, or genomics lab, our team functions as an extension of yours—resolving IT issues before they disrupt your science.
- GxP- and HIPAA-compliant MSP for biotech and research labs
- White-glove IT support designed for scientific computing environments
- Fast issue resolution with deep domain knowledge in life sciences
- AWS-based managed cloud services tailored for research scalability
- Secure infrastructure and IT support for clinical research teams
- Proven experience with biotech IT systems, compliance audits, and lab software integration
UserOps, Powered by PeakPlus™
UserOps is part of the PeakPlus platform — our modular, enterprise-grade IT operations framework purpose-built for life sciences. PeakPlus ensures every UserOps engagement delivers consistent support, compliance, and scale across research, clinical, and biotech environments. From managed endpoints to cloud orchestration, PeakPlus enables us to meet the complex demands of regulated IT, without compromise.
Learn More About PeakPlus™ →Help Desk Pricing Structure
| Help Desk Service Model | Consumption |
|---|---|
| Remote, 8x5 | Block of Tickets |
| Remote, 24x7 | Block of Tickets |
| Remote + Onsite (Hourly or Dedicated) | Block of Tickets + Hourly |
| Onsite (Hourly) | Hourly |
| Onsite - Dedicated Resource | Fixed Monthly |
| Onsite - 40 hours/week Resource team | Fixed Monthly |
Explore More PTP Solutions on
PTP’s UserOps approach supports biotech and life sciences teams with scalable, compliant, and secure cloud operations. As an AWS Marketplace provider, our validated solutions help organizations streamline IT support, automate infrastructure, and improve user experience. Visit our AWS Marketplace profile to explore offers tailored to research, compliance, and operational excellence.
View on AWS MarketplaceSchedule a Free Support Assessment
Get a free support assessment tailored to your life sciences organization. Identify risks, uncover opportunities, and build a roadmap for secure, compliant, and scalable cloud operations. Fill out the form to contact us today!
Backed by the best to support your science.