UserOps for Life Sciences

An Extension of Your Team, Always on Call.

How does white-glove IT support help life sciences teams?

UserOps for life sciences gives biotech and research teams white-glove IT support, managed IT support services, and reliable help desk coverage for day-to-day operations. PTP helps organizations improve onboarding and offboarding, device and end-user support, remote IT support, and service desk responsiveness so scientists, labs, and business teams can stay productive in fast-moving, regulated environments.

Need more detail? Read the UserOps FAQ fact sheet.

Reduction in document review time with Bedrock summarization

0%

Secure, regulator friendly summaries improved collaboration and decision making across research teams.

View case study

Productivity increase for data scientists with SageMaker

0%

Version controlled, collaborative environments with secure access and standardized kernels improved daily workflows.

View case study

Reduction in dataset search time for clinical trial design

0%

Bedrock Agents accelerated protocol development and automated dataset discovery for trial teams.

View case study

Why Life Sciences Companies Choose PTP

We deliver managed IT services for life sciences that accelerate productivity, protect sensitive research data, and ensure compliance with HIPAA, GxP, and FDA standards. Whether you're running a biotech startup, CRO, or genomics lab, our team functions as an extension of yours—resolving IT issues before they disrupt your science.

GxP- and HIPAA-compliant MSP for biotech and research labs
White-glove IT support designed for scientific computing environments
Fast issue resolution with deep domain knowledge in life sciences
AWS-based managed cloud services tailored for research scalability
Secure infrastructure and IT support for clinical research teams
Proven experience with biotech IT systems, compliance audits, and lab software integration

Help Desk Pricing Structure

Help Desk Service Models and Their Consumption Types
Help Desk Service Model	Consumption
Remote, 8x5	Block of Tickets
Remote, 24x7	Block of Tickets
Remote + Onsite (Hourly or Dedicated)	Block of Tickets + Hourly
Onsite (Hourly)	Hourly
Onsite - Dedicated Resource	Fixed Monthly
Onsite - 40 hours/week Resource team	Fixed Monthly

Schedule a Free Support Assessment

Get a free support assessment tailored to your life sciences organization. Identify risks, uncover opportunities, and build a roadmap for secure, compliant, and scalable cloud operations. Fill out the form to contact us today!