How PTP Leveraged OpsRamp to Transform IT Operations and Drive Growth
PTP faced challenges managing diverse client environments and delivering efficient IT operations. By adopting OpsRamp’s AIOps platform, PTP streamlined monitoring, reduced alert noise, and scaled its managed services, enabling rapid growth and exceptional customer outcomes.
The Challenge
As clients increasingly spun up workloads and resources in both the cloud and on-premises, PTP faced significant challenges in maintaining visibility and control across customer environments:
Lack of Visibility
PTP needed a unified view of customer infrastructures to monitor performance and detect changes across diverse environments.
Incident Response
Efficiently identifying and responding to incidents quickly and accurately was critical to maintaining high service levels.
Operational Efficiency
PTP required tools to manage infrastructure effectively, optimize support processes, and deliver consistent value to its customers.
“PTP wanted to enhance efficiencies and needed a single solution that could manage and monitor its diverse network and data center equipment, on-prem and in the cloud, architected effectively for multi-tenancy and customizable by the client, location, and device.”
The Solution
To address these challenges, PTP selected the OpsRamp platform to replace their legacy IT Operations Management (ITOM) solution. For the past eight years, OpsRamp has enabled PTP to transform its service delivery through modern ITOM capabilities and AIOps-driven automation. Key solution components included:
Unified Monitoring and Management
OpsRamp provided PTP with holistic monitoring of on-premises network and data center infrastructures, cloud resources, and virtual firewalls.
The platform’s multi-tenancy feature allowed PTP to deliver customized monitoring and management for each client.
AIOps for Incident Management
Leveraged intelligent automation to consolidate alerts and reduce noise, enabling the team to focus on actionable incidents.
Reduced mean time to repair (MTTR) and scaled support capabilities more effectively.
Customizable Dashboards and Templates
Created a “single pane of glass” view to manage client environments as an extension of their IT teams.
Custom monitoring templates and automated reporting provided consistent, accurate insights.
“With a platform like OpsRamp, it’s allowed us to create that single pane of glass, have visibility across all of our customers’ infrastructures from a tenancy perspective and really be able to customize and manage them as if [PTP] were an extension of their team.”
“Rick and I had experience with enterprise class tools like Spectrum from CA as well as lower-level monitoring tools. Our goal was enterprise-class capabilities delivered in a SaaS model where we could focus on our clients.”
The Outcome
By partnering with OpsRamp, PTP achieved significant operational improvements and delivered exceptional value to its customers:
Improved Operational Efficiency
Automated high-volume IT operations through intelligent alert correlation, reducing noise and allowing the team to focus on actionable incidents.
Enhanced Scalability
Supported rapid business growth by leveraging multi-tenancy and customizable monitoring templates to manage diverse client environments efficiently.
Faster Incident Response
Reduced mean time to repair (MTTR), ensuring faster resolution of critical issues and maintaining high service levels.
Accurate and Consistent Reporting
Delivered automated, reliable insights that improved transparency and decision-making.
Secure, Auditable Access
Provided secure and transparent access to client environments, strengthening trust and accountability.
These outcomes enabled PTP to scale its managed services while delivering differentiated, highly valued support to its clients. With OpsRamp, PTP continues to focus on resolving critical issues, driving customer success, and preparing for ongoing growth.
Ready to transform your IT operations and scale your services?
OpsRamp continues to help PTP scale its managed services by automating routine IT operations, allowing their team to focus on improving customer outcomes and preparing for future challenges. With a strong foundation in OpsRamp’s capabilities, PTP is positioned for sustained growth and success.
Maximize efficiency and scale your IT operations with PTP and OpsRamp.
Contact us today to transform your managed services and drive growth!