I like Twitter and love bulleted lists. What can I say? There’s just something about relevant information delivered succinctly, well-organized and easy to quickly consume.
I started this blog in normal blog narrative, but then I kept coming back to my bulleted outline. So I’m not sure if this is a give-up or if I’m trail-blazing—perhaps neither.
It is a story about operations, the discipline that is required, that which is often lacking, and the foundational premise for the services our team delivers. Here it goes:
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I’ve been part of a ton of demos in 20+ years of IT services and consulting
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Some great, some not
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The good ones smoothly exhibit how the technology features either reduce cost or improve service delivery
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The bad ones are quickly forgotten
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Of the demos that turn into sales or projects, the question of “who is going to manage this?” comes up way too late in the project
The fact is, the majority of the TCO of a technology is post-implementation.
Source: CIO article on TCO
The elements under operational costs: maintenance, patches, training, enhancements, user and admin support, DR, the datacenter, downtime, upgrades, and security.
With the cloud, there is no upfront cost—great! But all the cost is operational, and the need for management and oversight is even more critical. See Ethan Simmons’ blog about The Cloud Accounting Dilemma.
To execute these operational elements takes the right tools, quality process, and trained/experienced people. But most of all, it takes discipline.
At PTP, we spend our days assisting innovative startups and life sciences companies in how to maximize the power of the AWS cloud to enable and accelerate their business strategy.
A large part of our work is awareness and education around the large and growing suite of AWS services and how they apply to our customers’ businesses, especially in regulated industries requiring strong life sciences IT support and governance.
The remainder of our effort is around operating, governing, and protecting data inside the cloud—applying needed discipline to a dynamic solution.
Our customers aren’t incapable of managing cloud infrastructure. But the urgent often supersedes the important. With limited resources and time, routine system analysis, health checks, and security oversight are often underserved—especially for companies seeking managed IT services for life sciences or navigating life sciences compliance.
Enter PTP with our PeakPlus™ services.
Our commitment is to bring the required discipline on a daily basis to ensure proper operations of our customers’ cloud environments.
Just like the consistency of airlines with maintenance checks, pit crews in racing, or the military with radar and video surveillance, our team is always on—24x7x365.
We leverage a platform of tools, ITIL-aligned processes, and AWS-certified engineers to ensure the cloud platform is optimized—for both performance and cost. Everything is audited by an external third party on a regular basis to support both operational efficiency and cloud compliance.
Not long ago during a quarterly health check for one of our customers, the CIO bluntly stated, “I have 99 problems, but you aren’t one of them.” This was followed by a smile and a thank you.
It’s great to hear we’re valued—but it’s just one of dozens of priceless comments I hear routinely from our clients in biotech IT support and cloud operations.
We know they’re busy. We know their business demands their applications and information be available to users. And we know their expectations of us: provide consistent, disciplined services, escalate only when business-impacting events occur, and help them resolve them quickly.
Our services are delivered in bundles that fill the gaps our customers have, but let them only pay for what’s needed. We execute them with defined process, skilled resources, and reviews on a daily, weekly, and monthly basis.
We’d love to share our expertise and services with you—and I’ll be happy to provide a demo.
Just know that my demo won’t shy away from ongoing operations and the discipline needed for your technology to succeed!
Run a More Disciplined Cloud Environment
Discover how PTP helps life sciences companies scale AWS securely, efficiently, and with full compliance.