Driving Biopharma Growth with Strategic IT Modernization and Managed Services
A rapidly expanding biotechnology company specializing in precision oncology sought an IT partner to enhance infrastructure scalability, security, and operational efficiency. With cutting-edge CRISPR-based functional genomics and deep DNA sequencing at its core, the company required robust IT solutions to support its growth and research initiatives.
- *The client reported increased satisfaction from the user community within two weeks of leaving the former 3rd party managed services provider.
The Challenge
The company faced several critical IT challenges:
• Lack of documentation and limited visibility into existing infrastructure
• Outdated IT systems that limited scalability and introduced security concerns
• An urgent need for a seamless IT transition during an office relocation
• Inadequate IT support requiring comprehensive managed services
The Solution
Strategic IT Assessment & Infrastructure Optimization
We conducted a thorough IT assessment, delivering a strategic roadmap for performance optimization, security enhancements, and future scalability.
• Seamless Office Relocation & IT Modernization
During the transition from Cambridge to Boston, we designed and deployed a modern IT infrastructure:
• Resilient Networking
Implemented high-performance Cisco & Arista switches for a robust network backbone.
• Advanced Security
Deployed Palo Alto firewalls to safeguard critical research data.
• Scalable Server Infrastructure
Installed a Dell VRTX chassis with M640 servers to enhance efficiency.
• Optimized Workspaces
Configured workstations with peripherals and streamlined cable management.
• Reliable Wireless Connectivity
Expanded Meraki wireless solutions for seamless operations.
Ongoing IT Support & Proactive Management
We continue to provide comprehensive IT support, ensuring a secure, reliable, and efficient technology ecosystem:
• Identity & Access Management
Transitioned from Okta to a hybrid Active Directory (AD) and Azure AD model.
• Proactive Network & Facilities Monitoring
Implemented real-time tracking of network devices and UPS infrastructure.
• System & Security Maintenance
Regular server patching for enhanced security and performance.
• Advanced Engineering Support
Level 3 engineering administration for networking, systems, and cloud environments.
• End-User Support
L1/L2 help desk services for quick and efficient issue resolution.
• Scalable IT Staffing
Provided flexible on-site IT support for evolving business needs.
Enabling Growth with Scalable IT Solutions
As the company scales, we continue to align IT infrastructure with business objectives:
• Enhanced Wireless Coverage
Expanded Meraki wireless network for uninterrupted connectivity.
• Network Expansion
Deployed additional IDF infrastructure to meet growing demands.
• Optimized Power & Cooling
Implemented best practices to enhance IDF performance.
• Seamless Workspace Expansion
Outfitted new offices with integrated technology solutions.
The Outcome
The client reported increased satisfaction from the user community within two weeks of leaving the former 3rd party managed services provider. The new infrastructure was built during the pandemic, when the wait time for new equipment from some manufacturers was as long as six months to a year.
• Increased IT visibility, improving strategic decision-making.
• Strengthened infrastructure security, performance, and scalability.
• Successful office relocation with minimal downtime and operational disruptions.
• Ongoing IT management and support, ensuring long-term reliability and efficiency.
What Makes PTP Unique?
PTP has quite a bit of experience in the Life Science space, having worked with organizations in varying stages of product development. This experience gives us a unique insight into how the technology strategy profoundly impacts the business’s success as it moves through the stages. Our engineers can design and deploy architectures that satisfy regulatory requirements and can easily scale as the business grows. As a vendor-agnostic consulting firm, we recommend and deploy technologies that best fit the business and existing staff. Considering the ease of management of the internal staff and the long-term goals for the business are two key components that go into all our engagements.
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