OpsRamp, a leader in Digital IT Operations Management, profiled PTP in an edition of their Transformational Tales to share how the platform and its AIOps capabilities allow PTP to deliver value to its customers. OpsRamp invited Rick Pitcairn, VP of Managed Services and Gary Derheim, VP of Marketing and Business Development to share their experience and insight from a combined 30+ years in Managed Services. In addition to sharing a bit about PTP’s business, Rick and Gary discussed what led PTP to modernize it’s IT Operations Management platform, PTP’s key solution requirements, how PTP is enabling its customers with IT transformation, and advice for other service providers.
I meet with dozens of customers throughout the year to discuss “the cloud,” a term we all hear in tech these days and something we’re all scrambling toward. Bottom line: some customers know why they need to go to the cloud, but many just know they need to—without a clear reason, path, or plan to manage it once they’re there.
The reasons to go to the cloud as we see it at PTP: budget predictability and cost savings (no surprise equipment purchases), reduced physical footprint (no more worries about rack space, generators, and AC), instant scalability (your resources can keep sleeping because drive space won’t run out), ease of disaster recovery, and access to additional services like data analytics.
Of course, challenges exist. Everyone hears the nightmare stories—countless AWS instances spun up by developers, ballooning from 8 servers to 80 in a month, along with the cloud bill. Without proper governance, cloud costs spiral quickly.
That’s where PTP comes in. We have the technology, personnel, and capability to build efficient, secure cloud environments. Better than the traditional setups of the past.
Our “PeakPlus” ITOM (IT Operations Management) platform powered by OpsRamp gives PTP customers the edge. This platform delivers unified visibility and management across both cloud and on-prem environments.
Why do we leverage OpsRamp? Native Amazon CloudWatch monitoring has limitations:
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Region-specific configurations
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Manual alarm setups
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Generic notifications that don’t integrate into ITSM platforms
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Limited out-of-the-box application insight
PTP PeakPlus + OpsRamp solves this:
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Combines CloudWatch metrics with ITIL-based response
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Offers real-time analytics and unified log visibility
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Enables monitoring of cloud and on-prem from a single pane of glass
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Supports application monitoring and long-term data retention
More about AIOPs and Managed Services from PTP!
PTP’s PeakPlus Managed Services have been developed to augment the network, cloud, datacenter, and security engineering resources of our customers and to provide management, monitoring and maintenance deliverables with Service Level Agreements (SLAs) by our team of highly-experienced and certified engineers. We are a Cisco Cloud and Managed Services and AWS Life Sciences Competency audited and accredited services team providing services based on the ITIL v4 service framework and doing so with an exceptionally high Net Promoter Score with the mission to improve service levels and reduce risk.
The PeakPlus Managed Services Platform
Our team has assembled a platform of tools enable our customer’s investment in information technology infrastructure, both on-prem and in the cloud. Our team of seasoned Managed Services experts have tuned these tools to deliver the information necessary to operate their environments through dashboards and both detailed and executive reporting. We are transparent and provide full access to customers who wish to work in the tools. Our platform includes OpsRamp for IT Operations Management (ITOM), Cherwell for IT Service Management (ITSM), CloudCheckr for Cloud Optimziation and Management, the PeakPlus View portal, in addition to other integrated point tools for visibility and security.
Want to bring visibility, control, and performance to your hybrid cloud operations?
Our 24×7 operations center triages OpsRamp data and escalates issues to certified AWS consulting engineers, following structured ITIL processes. Get a free cloud assessment and see how we can streamline your environment.