OpsRamp, a leader in Digital IT Operations Management, profiled PTP in an edition of their Transformational Tales to share how the platform and its AIOps capabilities allow PTP to deliver value to its customers. OpsRamp invited Rick Pitcairn, VP of Managed Services and Gary Derheim, VP of Marketing and Business Development to share their experience and insight from a combined 30+ years in Managed Services. In addition to sharing a bit about PTP’s business, Rick and Gary discussed what led PTP to modernize it’s IT Operations Management platform, PTP’s key solution requirements, how PTP is enabling its customers with IT transformation, and advice for other service providers.
More about AIOPs and Managed Services from PTP!
PTP’s PeakPlus Managed Services have been developed to augment the network, cloud, datacenter, and security engineering resources of our customers and to provide management, monitoring and maintenance deliverables with Service Level Agreements (SLAs) by our team of highly-experienced and certified engineers. We are a Cisco Cloud and Managed Services and AWS Life Sciences Competency audited and accredited services team providing services based on the ITIL v4 service framework and doing so with an exceptionally high Net Promoter Score with the mission to improve service levels and reduce risk.
The PeakPlus Managed Services Platform
Our team has assembled a platform of tools enable our customer’s investment in information technology infrastructure, both on-prem and in the cloud. Our team of seasoned Managed Services experts have tuned these tools to deliver the information necessary to operate their environments through dashboards and both detailed and executive reporting. We are transparent and provide full access to customers who wish to work in the tools. Our platform includes OpsRamp for IT Operations Management (ITOM), Cherwell for IT Service Management (ITSM), CloudCheckr for Cloud Optimziation and Management, the PeakPlus View portal, in addition to other integrated point tools for visibility and security.