Background

Scranton Primary Health Care Center (SPHCC) is a Federally Qualified Health Center providing medical, dental and behavioral health care primarily to the under-served, homeless, uninsured and under-insured. The practice is open six days a week, opening at 8:00am and closing at 6:00pm. This has not stopped them from taking advantage of the same technology and resources that are available to upper-end dental and medical practices.

PTP hosts SPHCC’s electronic medical records, scheduling software and digital imaging software, as well as controlling access to the internet for all employees and systems. Down time in this environment is extremely problematic since getting patients to return for an appointment is challenging. The need for reliability and quick response is critical.

The Outcome

“The transition from actual hosted servers to cloud based was seamless and problem free. PTP scheduled the migration at a time that was convenient for us and did thorough testing before asking us to confirm functionality. PTP made certain resources were available to resolve any issues that arose as a result of the migration. PTP scheduled testing and orientation with us when it was convenient, making certain patient care was not affected. Scranton Primary has experienced a 91% increase in patient encounters over the last five years, and PTP has made sure we have all the tools we need not only to provide patient care but also to grow and prosper.”

– Joseph H Hollander, CEO

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