Managed Services
Our PeakPlus managed services team has assembled a platform of tools operated by managed services experts to enable our customer’s investment in information technology infrastructure, both on-premise and in the cloud.
Managed Services
Our team has assembled a platform of tools operated by managed services experts to enable our customer’s investment in information technology infrastructure, both on-premise and in the cloud.
Managed Services
PTP’s PeakPlus Managed Services have been developed to augment the network, cloud, datacenter, and security engineering resources of our customers and to provide management, monitoring and maintenance deliverables with Service Level Agreements (SLAs) by our team of highly-experienced and certified engineers. We are a Cisco Cloud and Managed Services and AWS Life Sciences Competency audited and accredited services team providing services based on the ITIL v4 service framework and doing so with an exceptionally high Net Promoter Score with the mission to improve service levels and reduce risk.
The PeakPlus Managed Services Platform
Our team has assembled a platform of tools enable our customer’s investment in information technology infrastructure, both on-prem and in the cloud. Our team of seasoned Managed Services experts have tuned these tools to deliver the information necessary to operate their environments through dashboards and both detailed and executive reporting. We are transparent and provide full access to customers who wish to work in the tools. Our platform includes OpsRamp for IT Operations Management (ITOM), Cherwell for IT Service Management (ITSM), CloudCheckr for Cloud Optimziation and Management, the PeakPlus View portal, in addition to other integrated point tools for visibility and security.
Managed Cloud
Managed Security
Managed Network
Engineering & Staffing
Managed Service Resources
Decoding the NIST Cybersecurity Framework with AWS
IDENTIFY > PROTECT > DETECT > RESPOND > RECOVER. These are the five key functions of the NIST Cybersecurity Framework. At PTP, we leverage the Framework as a vehicle to discuss the layered approach to security with our growing Amazon Web Services (AWS)...
Business Phones + Cloud = Reliability and Cost Savings
Phones are one of those services that you expect to work when you pick up the handset. Most employees don’t think much of the phone until it’s not working or something is not ‘right’ about it (have you ever spoken to a robot on the other end?). You don’t want to be on...
Leveraging AWS and DevOps to Improve Security Tools and Customer Outcomes
One of the numerous advantages we have within the PTP PeakPlus team is our ability to customize, automate, and expand security services that, in some cases, even the security vendor is unable to provide. Our customer needed a replacement for Cisco Cloud Web Security...
Capital One Breach Reaction: You Can Secure Data in AWS!
The recent announcement on the Capital One breach that affected over 100 million people (good detail from Krebs on Security here) is compelling for a number of reasons. One, it was related to data on the Amazon Web Services (AWS) cloud, which cloud nay-sayers will use...
The Cloud Accounting Dilemma
At PTP, we help our clients accelerate innovation by leveraging the efficiencies the cloud offers. Our experience as an AWS Advanced Consulting Partner has demonstrated that having a cloud governance strategy in place, at the very start of any cloud initiative, is...
Why PTP Chose FLUENCY for Security Detection for our Life Sciences and Healthcare Customers
We based our business in the Greater Boston area to focus on delivering high-growth and secure cloud computing for biotechnology and life sciences companies, where Boston is the #1 city in the US in both biotech jobs and square footage of office/lab space. Our charter...
The “Cloud Boomerang Effect”: What It Is and How to Avoid It Coming Back to You
In a long list of cloud blunders that we have helped our clients overcome, the situation below is what we call the “Cloud Boomerang Effect.” It's avoidable, if you take the right steps. We’ve witnessed many companies that move workloads and storage to public cloud...
PTP Achieves Cisco Umbrella Authorization for Managed Security Service Provider
Pinnacle Technology Partners (PTP) expands the offerings of its PeakPlus SECURE services through its authorization from Cisco for Umbrella for Managed Security Service Provider. This authorization recognizes Cisco Partners that have mature Managed Security Services...
Buy Server and Storage Resources as a Service. And Govern Them Like a Boss.
$12.9 billion will be wasted on mis-allocated public cloud resources this year. Running your business in the cloud requires you to be as efficient as possible, and we are not just talking about costs. Every second of CPU, each byte of data, and every service activated...
Trade Tariffs May Be the Tipping point In IT Consumption Models
Ready for 25% price increases and long hardware lead times? Trade tariffs may be the tipping point in IT consumption models. Frustrated with the recent lead-time and availability issues with many of the major IT networking, storage, and server vendors? The disruption...
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