Managed Services
Managed Services
Managed Services
PTP’s PeakPlus Managed Services have been developed to augment the network, cloud, datacenter, and security engineering resources of our customers and to provide management, monitoring and maintenance deliverables with Service Level Agreements (SLAs) by our team of highly-experienced and certified engineers. We are a Cisco Cloud and Managed Services and AWS Life Sciences Competency audited and accredited services team providing services based on the ITIL v4 service framework and doing so with an exceptionally high Net Promoter Score with the mission to improve service levels and reduce risk.
The PeakPlus Managed Services Platform
Our team has assembled a platform of tools enable our customer’s investment in information technology infrastructure, both on-prem and in the cloud. Our team of seasoned Managed Services experts have tuned these tools to deliver the information necessary to operate their environments through dashboards and both detailed and executive reporting. We are transparent and provide full access to customers who wish to work in the tools. Our platform includes OpsRamp for IT Operations Management (ITOM), Cherwell for IT Service Management (ITSM), CloudCheckr for Cloud Optimziation and Management, the PeakPlus View portal, in addition to other integrated point tools for visibility and security.
Managed Cloud
Managed Security
Managed Network
Engineering & Staffing
Managed Service Resources
The Fallacy of the 24×7 SOC
The security industry has trained customers to ask for and talk about the 24x7 Security Operations Center (SOC). For the majority of organizations, that's barking up the wrong tree.
How to Conduct Cyber Security Threat Hunting via the MITRE ATT&CK Knowledge Base
Authored by PTP's Rich Hauke, CISSP and Steve Hoevenaar, CISSP While working with our customers to cost effectively address key risks and to make sense of the security threat landscape, PTP leverages the NIST Cybersecurity Framework. PTP utilizes this framework to...
PTP PeakPlus: Become a Cloud Guru!
Be the cloud guru! Save by optimizing your cloud bill, secure your cloud infrastructure, and achieve total visibility of your cloud environment. During demanding times, your organization needs to know that money is spent wisely, and data assests are protected. We're...
Why Long-Term Services Contracts are Often Bad for the Buyer
Think twice, or maybe three times, before entering into a multi-year IT services contract with a vendor. I'd like to think I know a thing or two about it, having sold and delivered on Managed Services for almost 20 years. The industry has settled into contract terms...
Remote Support Effectiveness
PTP Panel Discussion
PTP Renews Cisco Cloud & Managed Services Provider Certification
NORWOOD, MA, January 28, 2020 - - PTP, a born-in-the-cloud consulting and services firm, today announced it has renewed its Cisco Cloud and Managed Services Provider certification. PTP originally achieved the designation in 2018 following a thorough multiple-day...
Cloud Native Networking is Driving the NEW Network Architecture
AWS re:Invent - Day 1 Insights by Ethan Simmons, Managing Partner, PTP The first full day of AWS re:invent is in the books and as you walk the show floor you can’t miss the number of booths sponsored by cloud security and networking companies. I spent some time...
Decoding the NIST Cybersecurity Framework with AWS
IDENTIFY > PROTECT > DETECT > RESPOND > RECOVER. These are the five key functions of the NIST Cybersecurity Framework. At PTP, we leverage the Framework as a vehicle to discuss the layered approach to security with our growing Amazon Web Services (AWS)...
Business Phones + Cloud = Reliability and Cost Savings
Phones are one of those services that you expect to work when you pick up the handset. Most employees don’t think much of the phone until it’s not working or something is not ‘right’ about it (have you ever spoken to a robot on the other end?). You don’t want to be on...
Leveraging AWS and DevOps to Improve Security Tools and Customer Outcomes
One of the numerous advantages we have within the PTP PeakPlus team is our ability to customize, automate, and expand security services that, in some cases, even the security vendor is unable to provide. Our customer needed a replacement for Cisco Cloud Web Security...
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